Privacy Policy

Introduction

mojavepxtc B.V. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our macro tracking and diet coaching services, visit our website, or interact with us.

As a business operating in the Netherlands and serving clients across the European Union, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This policy applies to all personal data we process about our clients, website visitors, and potential customers.

Data Controller

mojavepxtc B.V. is the Data Controller for your personal information. Our contact details are:

Data Collection

The data we collect includes personal information that you provide directly to us, information we collect automatically when you use our services, and information we may receive from third parties. We collect this information to provide our nutrition coaching services effectively and to improve your experience with mojavepxtc.

Information You Provide to Us

• Contact Information: Name, email address, phone number, postal address
• Health Information: Dietary preferences, allergies, medical conditions, fitness goals, current weight and measurements
• Lifestyle Information: Activity levels, work schedule, eating habits, food preferences
• Communication Records: Messages, emails, consultation notes, progress reports
• Payment Information: Billing address, payment method details (processed securely by our payment providers)
• Account Information: Username, password, profile settings if you create an online account

Information We Collect Automatically

• Website Usage: IP address, browser type, pages visited, time spent on pages, referring websites
• Device Information: Device type, operating system, mobile device identifiers
• Cookies and Tracking: Information collected through cookies and similar technologies (see our Cookie Policy for details)
• Service Usage: How you use our coaching services, appointment history, progress tracking data

How We Use Your Information

We use your information for various purposes related to providing our nutrition coaching services and operating our business. Here's how we use your data and the legal basis for each use under GDPR:

Service Provision (Contract Performance)

We explain how we use your information to deliver the nutrition coaching services you've contracted for, including creating personalised meal plans, tracking your progress, conducting consultations, and providing ongoing support and guidance.

Communication (Contract Performance & Legitimate Interest)

• Responding to your enquiries and providing customer support
• Sending appointment reminders and service updates
• Sharing educational content related to nutrition and health
• Providing progress updates and coaching feedback

Business Operations (Legitimate Interest)

• Processing payments and managing billing
• Maintaining accurate client records
• Improving our services and developing new offerings
• Conducting internal research and analytics
• Ensuring the security and integrity of our systems

Legal Compliance (Legal Obligation)

• Complying with Dutch business registration and tax requirements
• Maintaining records as required by law
• Responding to legal requests and regulatory enquiries

Marketing (Consent or Legitimate Interest)

With your consent, we may send you marketing communications about our services, nutrition tips, and relevant health information. You can opt out of marketing communications at any time.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who help us deliver our services, including:

• Payment processors for secure payment handling
• Email service providers for communication
• Cloud storage providers for data backup and security
• Website hosting and technical support providers

All service providers are carefully selected and contractually required to protect your data in accordance with GDPR requirements.

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of mojavepxtc, our clients, or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction, subject to appropriate data protection safeguards.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Our data retention periods are based on the nature of the information and the purposes for which it is processed.

Client Records

• Active Clients: We retain your data for the duration of our coaching relationship
• Former Clients: We retain essential records for 7 years after the end of our relationship for business and legal purposes
• Health Information: Retained for 7 years in accordance with Dutch healthcare record-keeping requirements
• Financial Records: Retained for 7 years to comply with Dutch tax and business regulations

Website and Marketing Data

• Website Analytics: Typically retained for 26 months
• Marketing Consents: Retained until you withdraw consent or we determine the data is no longer needed
• Enquiry Forms: Retained for 3 years if no service relationship develops

After the retention period expires, we securely delete or anonymise your personal data. You may request earlier deletion of your data, subject to any legal obligations that require us to retain certain information.

Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at privacy@mojavepxtc.top or +31 201765423.

Right of Access

You have the right to request a copy of the personal data we hold about you, along with information about how we process it.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure ("Right to be Forgotten")

In certain circumstances, you can request that we delete your personal data. This right is not absolute and may be limited by legal obligations to retain certain information.

Right to Restrict Processing

You can ask us to limit how we process your personal data in certain circumstances, such as while we investigate a complaint about accuracy.

Right to Data Portability

You can request that we provide your personal data in a structured, commonly used format so you can transfer it to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We will stop processing unless we have compelling legitimate grounds.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time. This will not affect the lawfulness of processing before withdrawal.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure hosting with reputable cloud providers
• Regular security updates and patches
• Firewall protection and intrusion detection
• Secure backup and recovery procedures

Organisational Safeguards

• Access controls limiting who can view your data
• Staff training on data protection and privacy
• Confidentiality agreements with all team members
• Regular review of security policies and procedures
• Incident response procedures for data breaches

While we implement strong security measures, no system is completely secure. We cannot guarantee absolute security, but we continuously work to protect your data and will notify you and relevant authorities of any data breaches as required by law.

International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). However, some of our service providers may be located outside the EEA. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Certification schemes and codes of conduct
• Binding corporate rules for multinational service providers

We regularly review our international data transfer arrangements to ensure they meet current legal requirements and provide adequate protection for your personal data.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide our services effectively. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website and services.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without proper parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@mojavepxtc.top so we can address the situation appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify active clients via email about material changes
• Post a notice on our website highlighting the changes
• Obtain new consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us using the information below. We're committed to addressing your enquiries promptly and transparently.